FAQ

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked:

What is our shipping policy?

 

All items will be securely packaged or palletized and shipped via the best and most economical way possible. Shipping and handling times may vary based on the packing requirements, so please allow up to 5 business days for handling (possibly longer for freight items) All tracking information is forwarded to the email address associated with your PayPal or eBay account.

 

Same Day Shipping Policy

  • You must contact us by phone at 505-345-8732 before 12:00 PM Mountain Standard Time with your same day shipping request. 

  • There will be a 10% expediting fee that will be charged. 

  • Same Day Shipping may not be available for freight items or if UES is experiencing a large volume of outgoing orders. 

  • Same Day Shipping is NOT available for any international sales due to export requirements.

Package Shipments

  • A contact name, current phone number and company name are required for all shipments. (We cannot ship to Postal Boxes.)

  • All shipped items will include a tracking number and delivery insurance for the goods purchase price.

  • All international shipments will be shipped via FedEx, DHL or UPS. We do not ship internationally with USPS.

  • Collect package shipments; please provide us with your FEDEX, DHL or UPS shipping account number.

Freight Shipments

  • A contact name, current phone number and company name are required for all shipments. (We cannot ship to Postal Boxes.)

  • Due to the sensitivity of the equipment, freight shipments will be shipped insured for the full purchase price with air-ride (AS-IS items are exempt).

  • You will be notified within 1-3 business days after purchase for shipping charges and dimensions before an invoice can be sent.

  • Please let us know if you require home freight delivery or if a lift-gate is required as additional fees will apply.

  • Pallet, crating and/or barrier bags fees may apply when required for shipment.

  • You are welcome to arrange your own transportation, we will provide you with accurate dimensions of the freight; however, we do require that the shipment be air-ride (AS-IS items are exempt) and carry Declared Value insurance.

 

Please contact us at 505-345-8732 or email at [email protected] to arrange a collect freight shipment.

What type of payments do we take?

Payments are expected in a timely manner. Please contact us in the event that payment cannot be made within seven days as payment arrangements can be made. 

 

  • We accept: PayPal, All Major Credit Cards, and Bank Wire Transfers in USD (There is a $25 wire transfer fee).

  • We cannot process the order until we receive tax from the following states NM and TX or a copy of your State Nontaxable Transaction Certificate (NTTC).

  • The current local Sales Tax will be added to all purchases based in NEW MEXICO.

  • The current local Sales Tax will be added to all purchases based in TEXAS. 

Do we ship internationally?

These products are subject to export restrictions under U.S. law. The Bureaus of U.S. Census and the Bureau of Industry and Security (BIS) regulate exports through the Export Administration Regulations (EAR). We DO NOT any sell items to any locations in Country Group E. Please be aware that we may require up to 30 Days to determine the products export classifications [Export Control Classification Number (ECCN)] and in the unlikely event that an export license is required, we would need an additional 30-90 Days for licensing.

In order to comply with export control laws established by the US Department of Commerce and the US Department of State, we require a written statement defining the ultimate End User, the End Use of each product to be exported and the buyers agreement to comply with the Export Administration Regulations (EAR). You will be contacted via email with the appropriate documents that will need to be returned to us in order to complete your order, please be advised that we cannot complete your order if you do not provide all of the data requirements.

International Orders are subject to DUTIES, TAXES or other Import Fees; the bidder/buyer[s] is solely responsible for these fees, documents and transportation if held at a customs office in the destination country. In the event that you have questions about international shipping logistics please contact us before purchase.

Still got questions?

 
 
 

Contact Us

Used Equipment Sales

4916 Hawkins St. NE

Albuquerque, NM 87109

Tel: 505-345-8732

Location visits by appointment only

 

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